According to a report by Red Letter Days, 82% of employees who felt motivated at work in 2015, had received some form of reward or recognition for a job well done! As former U.S President, Dwight Eisenhower once said, “Motivation is the art of getting people to do what you want them to do because they want to do it.”
Now don’t get us wrong, it’s all good and well for Mr Eisenhower to say that, but with all due respect, we doubt that President Eisenhower ever spent time among the hustle and bustle of a busy contact centre.
Motivation can go a long way in helping your centre reach its targets; applied ineffectively could see numbers plummet, both financially and operationally, as employees may look to go and work somewhere they can feel motivated and appreciated.